top of page

Refund Policy

Our commitment to you

We want you to feel confident when shopping with us. If something isn’t quite right, we’re here to help. This page explains how returns, exchanges, and refunds work, and what you can expect from us throughout the process.

30‑Day Returns Policy

If you change your mind about your purchase, you can return unused items in their original condition within 30 days of receiving your order.

To be eligible for a return:

  • Items must be unworn and unwashed

  • All original tags and packaging must be intact

  • Footwear must be returned in its original box

This policy does not affect your statutory rights.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not what you ordered, please contact us as soon as possible. Under UK consumer law, you are entitled to a repair, replacement, or refund for goods that are faulty or misdescribed.

We may ask for:

  • A brief description of the issue

  • Photos showing the fault (where applicable)

We’ll resolve the issue quickly and fairly.

How to Start a Return

To begin a return, simply contact our customer support team with your order number and the item(s) you’d like to send back. We’ll guide you through the next steps and provide any return instructions you need.

Please do not send items back without contacting us first, as this may delay processing.

Return Shipping

  • If the item is faulty or we’ve made an error, we’ll cover the cost of return postage.

  • For change‑of‑mind returns, return postage costs are the responsibility of the customer.

We recommend using a tracked service so you can monitor your parcel’s journey back to us.

Refunds

Once your return has been received and inspected, we’ll process your refund as quickly as possible. Refunds are issued to your original payment method.

Please allow:

  • Up to 5 working days for us to process your return

  • Additional time for your bank or payment provider to complete the transaction

  • We’ll email you once your refund has been issued.

Exchanges

If you’d like to exchange an item for a different size or colour, let us know when you contact us. Exchanges are subject to stock availability. If the item you want isn’t available, we’ll offer a refund instead.

Your Statutory Rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or any other applicable UK legislation. You are always entitled to goods that are as described, fit for purpose, and of satisfactory quality.

bottom of page